G2 headset controllers won't connect

[Flayed]

Headset for VR connected via Bluetooth, but controllers will not register. Mixed reality and steam VR give no options to connect. Any suggestions?

[Dilip_18]

@Flayed

Welcome to the HP Support Community! I’m here to help.

I understand there are few issues with your HP Reverb G2 Virtual Reality Headset. 

• Make sure that the most recent drivers are installed for the headset and USB controller.
• Make sure that the Microsoft USB driver is used. There should be the word 'Microsoft' in the name of the "eXtensible Host Controller" device. 
• Try plugging the cable into a different USB-3.0 port on your computer. (Try all USB Type-C and Type-A ports)
• Use the included USB-C to A adapter to try different ports.
• Try plugging the headset in through a USB Hub to the computer.

If the HP Motion Controller joystick will sometimes stick to one side. This issue is corrected by fully depressing the joystick until it clicks and it will move freely.

While most games do not display the controllers or use the models installed by the driver, some games use their own versions of the controller models, either to customize them or to display contextual help for the available inputs. Usually, this does not block any features of the games but might lead to confusion or visual artifacts. This can be fixed with an update of the game itself.

If the headset does not appear to be providing full display performance (2160x2160 per eye at 90Hz and 8-bit color depth). Then this issue can be fixed by unplugging and plugging the headset cables from the PC (making sure they are fully seated), or rebooting. If the issue persist, please make sure the computer is fully up-to-date and that it meets the Minimum System Requirements.

If the image in the headset appears blurry. 

• Make sure that the headset is worn correctly so that the wearer's eyes are centered with regards to the lenses.
• Try to adjust the IPD (interpupillary distance). Note that Reverb G2 uses a hardware IPD. To change it, look for IPD adjustment on the bottom of the headset.
• Continue to wear any prescription eyeglasses or contact lenses.
• Check and clean the headset lenses as necessary (micro fiber cloth only no fluids).
• Due to the advanced design of the headset there may be some minor image ghosting in the first few minutes when starting the device while cold until the headset lenses have the opportunity to warm up.

Hope this helps! Let me know how it goes. 

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Have a great day!