GPU Random Solid Color Crash

[Shayva]

Hello,

I’ve already seen a few similar topics, but so far none of the solutions have worked. When I play certain games, or apps, which aren’t necessarily very demanding for the GPU (War Thunder, Sony Vegas, VR games, Minecraft, etc.), my graphics card crashes, displaying a different color on each screen. The PC seems to keep running in the background, but it’s impossible to restore the image (already tried the Windows key + Ctrl + Shift + B).

Here is my setup (HP Pavilion TP01-200😞

NVIDIA GTX 1650 SUPER
AMD RYZEN 5 5600G
16 GB DDR4 3200
80+ Gold Power Supply
2x 500GB SSD

(Sorry for the lack of detail regarding the components). For your information, I had already disassembled it to check the connections, and everything looks fine. Here's the minidump file if that can help [Content Removed]

[Bill_To]

Greetings @Shayva 

Welcome to the HP Forum.

I would say your graphics may have a SMT hardware problem if: the OS is up to date, graphics drivers are up to date, and you have no corrupt Windows system files. A hardware problem could cause high temps.

Download and try to run Furmark to check temps and overall stability. I don't know how this will go. The graphics card might immediately crash.

Check System Files:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Restart Windows if this test found and fixed corrupted system files.

Enter the next command to verify system files are okay.

sfc /scannow

If the above items are good you would have to back up data. Now try a clean Windows installation to confirm a graphics card hardware problem. Same problem on a clean Windows install equals a graphics card problem.

You would need a Tech who can replace system board components if the graphics card has a hardware problem. Or replace the graphics card.

Regards

[Shayva]

Greetings @Bill_To

Thank you for your detailed response.

I followed your instructions and ran the system file checks. Some corrupted files were found and repaired, but unfortunately, my GPU is still crashing. I also ran the FurMark test, which lasted about 30 seconds before crashing. During the test, the GPU was running at 100%, with temperatures between 60-70°C, and the power usage fluctuated between 90% and 105%.

Is there anything else I could check before ultimately sending the PC for repair?

Regards

[Bill_To]

Greetings @Shayva 

My pleasure.

As previously stated, you could back up data and reinstall Windows or do a HP Cloud Recovery to confirm a graphics card hardware problem. 

But your PC's symptoms seem to suggest a graphics card hardware problem.

I could be out in left field, nothing is certain in life other than mortality and taxes.

You may need a local Tech who does low level GPU component repair or buy a new graphics card if the PC is out of warranty.

Regards