GPU no display but fans spin, system firmware (code 10) error

[KalebE08]

My PC gave me a graphics card error a few months ago and I dont remember the error code, but I uninstalled the device and drivers and restarted my PC for a clean reinstall of the device. Everything was fine, the drivers downloaded correctly and there was no issue, and then it stopped displaying the next day. I tried a couple different fixes and nothing worked. Fast forward to about a week and a half ago I decided to plug it in and try to rediagnose any issues, and it turned on and displayed like nothing was ever wrong. Then 4 days later it stopped displaying again, and I have a System Firmware error (Code 10). I tried a different card already and it did display but only while my cmos was out and the cmos jumper was in the reset position. I am almost sure it is the graphics card, but I am grasping at straws hoping there is another, possibly cheaper fix.  

[Raj_05 · Accepted solution]

Hi @KalebE08,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already done quite a bit of troubleshooting. The fact that the display worked temporarily after removing the CMOS and resetting it suggests that there might be some kind of configuration or power issue involved.

However, the recurring nature of the problem, coupled with the System Firmware error, suggests that there might be a deeper issue with the hardware.

Here are a few more steps you could try:

• Update BIOS/UEFI: Ensure that your system's BIOS/UEFI is up to date. Sometimes, firmware updates can resolve compatibility issues or bugs that might be causing problems.
• Check Power Supply: Make sure that your power supply unit (PSU) is providing enough power to the graphics card and the rest of your system. Insufficient power can cause instability and errors.
• Check PCIe Slot: Try inserting the graphics card into a different PCIe slot on your motherboard, if available. This can help determine if the issue is with the slot itself.
• Test in Another System: If possible, try the graphics card in another computer to see if the issue persists. This can help determine if the problem lies with the graphics card or your system.
• Check for Physical Damage: Inspect the graphics card for any signs of physical damage, such as bent pins or burnt components.

If none of these steps resolve the issue, it's likely that there is indeed a problem with the graphics card itself.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[KalebE08]

The issue is still persisting, I am going to assume the Graphics card isnt working anymore, I am going to attempt a repair on it since I may have to buy a new one anyways.