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Klein162
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Gaming

‎09-26-2021 09:43 AM

HP Recommended

My pc runs fine when I first turn it on but then it freezes and wont let me click anything I have ran shift and f2 and every files good and my hard drive and all is fine I don’t know what else to do

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old_geekster
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‎09-26-2021 07:21 PM

HP Recommended

@Klein162 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Once I have this information I will help you further.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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