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09-26-2021 07:21 PM
@Klein162 , welcome to the Community.
What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant. Once I have this information I will help you further.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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