Getting blue screen,laptop freezes and crashes while using

[zainmenal]

NEED HELP

Hello,i bought the new hp victius ci5 12th gen,8 gb ram,gtx1650 but with the firstday i am getting bsod,freezes,crashes with a crackling sound and sometimes capslock blinks with no display,,,i did everything with the the software but it didn't work so i decided to do hardware test the hardware test also passed...i know these all signs are of a faulty ram so i replaced the ram but again same problems,so it means the ram is okay then i extended the ram now its 16 gb,this time it worked,no bsod, freezes for two day but now again same problems ...please help me

[ub6424]

Hello @zainmenal 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )