Getting blue screen,laptop freezes and crashes while using

[ub6424]

Hello @zainmenal 

Repeat ...

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[zainmenal]

I already tried that before no problems were detected,,,but if you are saying then i will do it,,,and will send you the result.

[ub6424]

Hello @zainmenal 

... in the meantime ...

(1) Did HP Cloud Recovery installed Windows 10 or 11 ?

(2) Do you have valid <HP warranty> ?

Kind regards

[zainmenal]

Yes i have the hp warranty,but there are no  hp service center in Pakistan,,,it cost me lot if i send this laptop to usa for warranty claim

[ub6424]

Hello @zainmenal 

If it still fails ..

Last chance:

- Replace RAM and SSD/hard drive

- Reinstall Windows operating system

- Test

Kind regards

[zainmenal]

 sometimes it fails but again i ran the test it passed...but i checked the ram with other pc the rams are okay...and ssd is also working fine...

[ub6424]

Hello @zainmenal 

Replace RAM

Kind regards

[zainmenal]

 i checked it again this time it is passed

[zainmenal]

Okay is it the ram slot problem or ram itself ?

[zainmenal]

The ram works fine with other pc,no problem with the ram