Graphics card issue - suspected hardware

[SvenPanda]

So as said before I have two GPU issue's that have been persisting for a almost a year now and I'm sick of it.

When I play a videogame my pc shows a blue screen without any error messages. My pc keeps running in the background (If I'm talking to people on teamspeak, I can just continue on talking) but if I am in an online game, they tell me that I "left the session" so this means the game terminates and the problem isn't my monitor. This leaves me no other option than to reboot the pc.

The second issue is that my screen just blacks out, and my pc reboots by itself.

Now these errors can happen after 1 minute or after three hours but usually sooner rather than later. They happen on very modern, demanding games and on games that are 10 years old. In other words, they seem to happen completely ad random. I have done all the HP diagnostic tools and they don't show a problem. I have updated every driver I could find, clean installed the graphics drivers multiple times nothing of these show anything.

I've read up online a bit, and I read that there seems to be a problem with some of the 3070TI series GPU and undervolting it to 85% helps. I did this and this indeed helped for a long time when I was only gaming sporadically, however now when I am gaming more again, I notice that the problem is still very much there.

I suspect that the hardware is indeed faulty, but I am ready to listen to other suggestions.

[Treeko]

Hi @SvenPanda 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[SvenPanda]

Hi Treeko, thanks for your reply.

Sadly your hyperlink does not work. I'm guessing you don't mean what's in my tag (OMEN 25L Desktop PC GT12-1000i (ID 1N3Z1AV) ). So the other I found by entering my serial number into the HP website is: " OMEN 25L Desktop GT12-1763nd PC "

There is also a product number, UNSPSC-code and UPC-nummer if you'd rather have those ?

Kind regards,

Sven

[StarTreker]

Hiya! I’ve had a similar issue and might have a permanent fix. Have you at any point installed gpu drivers with navida experience? Or installed gpu drivers from navdia?