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Zigity
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HDMI ports on new Pavillion 580-091na Gaming PC not working

Pavillion 580-091na
Microsoft Windows 10 (64-bit)

New gaming PC out of the box for Christmas present together with new HP monitor.  Neither of the two hdmi ports on the PC seem to work.  Monitor and hdmi cable work fine on a different machine so they are not the problem.

 

PC works ok if using a VGA cable on an old monitor but cannot get the hdmi ports to work.  Have tried various troubleshooting tips but nothing working.  Any ideas gratefully received.  Thanks

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HDMI ports on new Pavillion 580-091na Gaming PC not working

Hello @Zigity

 

On your Desktop PC, are you connecting to the HDMI ports on the I/O shield?

Number 3 on the image below...

 

Odense2-K back I/O panel

 

If so, those are the wrong ports. Those are disabled by default when a dedicated graphics card is present.

 

Your model also comes with a GTX 1060 video card.

There is one HDMI port on it (also on the back of the PC)

It will look similar to this...

 

GTX 1060 ports.JPG

 

 

Use that one.

Zigity
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Thank you for this, very helpful and answered the question. And on the day after Christmas - son is very happy!
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HDMI ports on new Pavillion 580-091na Gaming PC not working

You'r quite welcome.

Happy holidays to you and your family.

 

Cheers.

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FortniteMom
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HDMI ports on new Pavillion 580-091na Gaming PC not working

I am having the same problem. We bought a brand new gaming computer for my son and the HDMI ports are not working.  Please help.  I read all the similar posts and tried switching cords and I am using the correct ports but it still says no signal. HELLLLP. My son can't play Fortnite so this is a tragedy! It's a brand new computer so I do not understand why it's saying no signal.  I am hoping I can fix this before Christmas without having to pay the Geek Squad.

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HDMI ports on new Pavillion 580-091na Gaming PC not working

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
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