HP Envy TE01-0034 shuts down & restarts when using graphic related software

[MrBruce1959]

HP Envy TE01-0034 computer issue, system shuts down and restarts back to HP boot screen and then back Windows OS.

I have been having an issue with my HP computer. It is running Windows 11 64 Bit.

When I bought this computer, everything ran fine on it, including graphic intensive games such as FFXIV on-line.

In the last month or so, when I launch the game my computer screen goes dark and then the HP boot logo comes on screen and reboots into Windows again. It is not only related to just FFXIV, I attempt to run OBS Studio video software, which ran no problem and now my computer screen goes dark and the HP boot logo appears.

Now the long story: I have many times removed the CPU heatsink and re-did the thermal paste and reseated the heatsink, made sure RAM was seated properly, unplugged everything and re-plugged it back in again. Ran virus scanners to no avail.

I re-installed a fresh copy of Windows 11 64 Bit again, did setup defaults in BIOS. Ran HP diagnostics hundreds of times, nothing is ever found to be faulty.

In Windows event viewer, I see error codes Kernel Power 41 and Kernel power 125.

One of my Kernel Power 125 logs:

ACPI thermal zone \_TZ.HPTZ has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 373K
_HOT = 371K
minimum throttle = 0
_CR3 = 0K

and

ACPI thermal zone \_TZ.TZ00 has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 344K
_AC1 = 328K
_AC2 = 323K
_AC3 = 318K
_AC4 = 313K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 392K
_HOT = 0K
minimum throttle = 0
_CR3 = 0K

I have run Core Temp, CPU-Z and CPUD-Hardware Monitor  I am seeing the temperatures in those programs staying below Tj. max, but then maybe the programs to not respond fast enough to capture a spike over limit.

CPU-Z shows my RAM which is 16 GB of DDR4 is in SPD slot #2 and the AMI  UEFI BIOS F.37 indicates installed memory is Channel A: XMM2 0 MB and Channel B: XMM1 is 16384 MB.

My motherboard marks the slots as XMM1 and XMM2, my RAM is in the slot marked XMM1, however, I tried a quick test to see if the stick was in the wrong slot. Suspecting maybe my RAM is in the wrong slot, I switched it to the other slot and the computer did not power up at all, until I relocated it back to the original slot again marked XMM1.

I have never noticed the CPU fan speed when things were running smoothly, it does spin, but the speed does not vary with use. I actually removed the original fan and placed one running off of an external PSU, to see if the rapid speed of that fan made a difference, since the HP computer was not controlling it, the computer still crashed with that cooling fan spinning like crazy (yes, I still had the original fan plugged into the motherboard, because without it plugged in, the computer errored and would not start without it being plugged in.)

I have exhausted my options. I am not really familiar with the HP power supply's I know a lot about an ATX PSU, but not this one it's a model HP L08261-002 180 Watt PSU, I have the same hardware plugged into the USB ports that has ben plugged in as far back as when the PC worked fine. The GPU is built into the motherboard, I am not using an add in video or audio cards.

I think I typed enough for anyone to read through, I'll answer any questions anyone has.

I am at wits end with this thing, it is currently out of warranty so that support no longer exists.

Thanks for reading.