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‎05-19-2022 01:47 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000i (1S3S0AV)
Operating System: Microsoft Windows 10 (64-bit)

Running the HP Auto-OC program OmenAutoOC.exe (i.e. the program that gets called by the Omen Hub Intelligent Overclocking buttong), the OC process is continuously failing at ~56% completion.

 

While monitoring processes, it appears that the MsMpEng.exe (i.e. Microsoft Defender Antivirus Service) is at 40-60% activity while the OmenAutoOC.exe is trying to run.

 

Wondering if this is a secure boot issue? Has anyone run into this before?

Category:
4 REPLIES 4

‎05-24-2022 03:22 AM

HP Recommended

Hi@skoocda,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing HP OMEN Gaming Hub Intelligent Overclocking issues with the OMEN 30L Desktop PC.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • The intelligent overclocking mode within the OMEN Gaming Hub automatically adjusts the voltage and CPU multiplier so you don't have to, keeping your rig stable throughout. If you want to squeeze even more performance out, there's also the option to set a custom overclock.
  • Click on this link for more details https://support.hp.com/in-en/document/ish_3912817-3767162-16

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎05-26-2022 04:48 PM

HP Recommended

Everything is up to date, so these suggestions do not apply.

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‎05-27-2022 05:53 PM

HP Recommended

I've just done a clean windows install, updated drivers, then installed Omen Gaming Hub.

Intelligent Overclocking still failing ~ 50-60% through

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‎05-29-2022 11:46 AM

HP Recommended

Hi@skoocda,

 

Thank you for responding, I appreciate your time and effort.

 

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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