HP OMEN Laptop 15-ce011dx monitor broke

[nikmix26]

Greetings, everyone. Recently, when moving my laptop's monitor forward and backward, the image on the screen would disappear and instead, the monitor would display crazy artifacts (various color lines, etc.). Now, when I turn it on, the image does not appear at all, except for the monitor just lighting up slightly. I connected the device to my TV through HDMI, and the image was successfully transferred to the external screen. Any ideas on the issue? I thought that the LCD cable might have broken at the hinge, but after removing the keyboard, it looks kinda fine (however it could just be that the wires crumbled inside the cable). If the cable is the likely issue, should I disassemble the monitor as well and replace the cable with a new one, or just bring the whole thing to a service center? Please respond ASAP, looking forward to your reply. Thank you.

[Max3Aj]

@nikmix26, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support