HP Omen 25i Monitor

[Keyfaiv]

Good morning,
I bought the HP Omen 25i monitor to connect, as an external monitor, to my Laptop. I noticed that both after stand by and randomly, the monitor seems to switch off and on again. Connecting another monitor I didn't have this problem. I also changed 3 HDMI 2.0 cables but things haven't changed. I have checked the connectors of the cables and the power supply, the PC is equipped with Windows 11. Is it possible that there are incompatibilities? Advice?

[Nirvana_95]

Hi @Keyfaiv

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing monitor automatically restarts-related issues on your OMEN 25i Gaming FHD Monitor. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and update the drivers of your monitor to check if the issue persists: https://support.hp.com/in-en/drivers/selfservice/omen-25i-gaming-fhd-monitor/2100747087 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Keyfaiv]

Hello,
my problem is present immediately. I bought this monitor to enhance the capabilities of my Victus by HP 16.1 inch Gaming Laptop PC 16-e0047nl. If I connect a different monitor I have no problems. If I connect the monitor to a different PC I have no problems. Together, however, I continue to have problems. I changed 5 HDMI cables, I also changed the frequencies of the monitor and video card, but the problem persists. I have updated the monitor and PC firmware and all the drivers and SW. I honestly don't understand what the problem is.

[Nirvana_95]

This could be a compatibility concern.

Have you used it before?

Let me know.

Thanks!

[Keyfaiv]

I bought the PC 3 months ago but since I have vision problems, I decided to buy a monitor compatible with OMEN HUB and I chose this model. I was hoping, when buying HP products, that I would not have any problems. I did several tests, I changed several cables but unfortunately the PC does not have a displayport output to check if the problem is also present that cable.

[Nirvana_95 · Accepted solution]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!