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Gen36
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HP Omen 27i monitor - non-persisting settings bug

HP Recommended
OMEN 27i
Microsoft Windows 10 (64-bit)

I've used this monitor less than a week, and have run into two issues (that have also been experienced by other users - please see reddit discussion links at the end for more info). I've come to the conclusion that these are likely bugs related to the firmware and wouldn't be fixed with a product replacement. It's a new product and so I expect a lot of reports of the same issues in the future. I couldn't find any bug report form so I'm posting here...

 

Issue 1:

RGB lighting LEDs get stuck in an 'off' state, regardless of OSD settings or Omen Control Center settings. E.g., OSD and Omen CC can show the RGBs 'ON', but they are stuck off. Factory Reset from OSD does not resolve the issue.

 

Issue 2:

Every time the monitor powers off, OR upon logging into Windows, certain settings are reset. For example, 'Response Time' always resets to level 1, RGB lighting resets to ON, and color preset always resets to Gaming.

 

By setting the Displayport Hot-Plug setting to Always Active, it resolves the issue when powering off the monitor. However, it does not fix the issue when logging into Windows. Upon a fresh Windows login (such as after a boot, or after signing out of the user), monitor settings are again reset.

 

This issue began only after using the monitor for a few days. I did not have Omen CC installed at the time, and all settings saved correctly. After this issue started happening, the only fix I found was to install Omen CC.

 

Given that all settings saved correctly without requiring Omen CC in the first few days of me using the monitor, I think it's safe to assume that this is not expected behavior.

 

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asmita6658
HP Support Agent
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Hi @Gen36

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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