HP Omen 30L Desktop GT13 keeps crashing

[Tim_d_j]

Hi,

I've had my HP OMEN 30L now for about 1.5 years and at the start it was amazing, being able to play all games on max settings with the highest FPS. After a couple of months I noticed my games started crashing from time to time, and since a couple of months my games crash even before the actual game can load. Main screens will open, but the moment the game starts loading and an actual workload is required from the GPU (an RTX3080) the monitor screen turns black and there is no more output to the monitor.

I did some investigating myself, trying the usuals like doing windows update, installing the latest nvidia drivers, ... Nothing worked. After trying a lot of things, I decided to clean remove the driver from the system (it was nvidia 511.23 at that point) and return it to the driver I had at purchase of the computer (nvidia 497.29). This resulted in 'better' performance, with the system only crashing about 50% of the time. After some more experimenting with different driver version, basically when I install a version >500.xx the games will crash instantly which results that even with the older driver games crash as the driver is outdated. From everything I tried my guess would be a defect GPU, but I'm no expert so would like to hear other opinions/solutions.

Thanks!

[Bill_To]

Hi @Tim_d_j 

It sounds like the 3080 may have a problem based on your troubleshooting.

Other possible causes could be, but are not limited to:

1. Power supply

2. RAM

3. MB or CPU

4. System drive??

Have you run HP boot time diagnostics to check the system and components?

Start the PC. Tap "ESC". Select "F2". Run system and component tests.

Run the system file checker to check for corrupt system files. Open an Admin command prompt.

Enter: DISM.exe /Online /Cleanup-image /Restorehealth

Upon completion, now enter: sfc /scannow

You would have to swap in replacement components to find the bad part if HP diagnostic results are negative and the system drive is healthy. I can't think of any other way to solve this problem.

Regards

[Tim_d_j]

Hi @Bill_To

Thanks for taking the time to provide feedback, really appreciate it. I ran the dism.exe and played a couple of games yesterday. While only small amount of test cases of 4 games played, no crashes with the old driver installed (496.76).

Next I will try installing the latest nvidia driver and see if I am able to run the same game on that driver. If the game then crashes I might need to look into other solutions, my PC is still 6 months under warranty so hopefully that covers repairs should any of the hardware parts you mentioned be defect. 

Thanks!

Kind regards

[Bill_To]

Hi @Tim_d_j 

My pleasure.

By all means, you should use the warranty if the PC continues to crash when playing games.

HP Support may suggest you back up data. Then do a HP Cloud Recovery to check stability.

Continued instability after an OS recovery would indicate a hardware problem.

Regards

[Casm2]

hello to all, I am experiencing much the same problem.  My Omen 30L started crashing more and more often ,  finally it was to the point where it was unrecoverable.  Now it powers up in blue screen mode. I am wondering if I have a component failure. Or can replace parts.  This system cost $2800 and change in Dec 2021,  now 1.5 years later the machine isnt even a good paper weight.  Looking for help as well.

Thanks!