HP Omen 34 Curved monitor cracked

[Mugsy123]

How to fix or replace HP Omen 34 Curved monitor. I accidentally dropped it while setting up and the screen cracked internally. Thanks in advance for any help. 

[NonSequitur777]

@Mugsy123,

Welcome to our HP Community forum!

All right, for an HP Omen 34 Curved Monitor with an internally cracked screen, the options for fixing it depend on the severity of the damage and warranty status. Here’s how I would address this issue:

1. Check Warranty and Support Options:

If the monitor is still under warranty, you may be eligible for a repair or replacement. HP's warranty typically covers defects, but accidental damage like this may not be covered unless you have an additional accidental damage protection plan.

Here’s how you can proceed:

• Locate the Serial Number:
  The serial number can usually be found on the back of the monitor or in the on-screen menu under "Information" settings.

• Check Warranty Status:
  You can check the warranty status by visiting HP Warranty Check and entering the serial number.

• Contact HP Support:
  If the monitor is under warranty or if you purchased accidental damage coverage, contact HP Support to discuss your options.

 

2. Repair or Replacement:

If the warranty does not cover accidental damage, you’ll likely need to explore out-of-pocket repair or replacement options.

• Replacement Screen (DIY Fix):
  Replacing an internal screen on a curved monitor like the HP Omen 34 can be quite complex, requiring professional skills. Most users prefer to have the monitor repaired by professionals unless they are very experienced with screen repairs.
  Warning: DIY repairs can void any remaining warranty and may not be cost-effective if you don’t have the necessary tools and expertise.

• Professional Repair Services:
  Some third-party repair services specialize in fixing monitors, including screen replacement. This option may be more cost-effective than buying a new monitor, but ensure the repair service is reputable.

• Replacement Monitor:
  If the repair costs are high or unfeasible, replacing the monitor may be the best option. Depending on your warranty or accidental protection plan, try to cajole HP to offer you a replacement at a reduced cost (what do you got to lose!).

 

3. Preventing Future Accidents:

If the monitor is functional but just cracked internally, consider setting it up in a safer location (on a sturdy surface or using a wall mount) to avoid further accidents.

---

Suggested Action Plan:

• Step 1: Check if your warranty or accidental damage plan covers the incident.
• Step 2: If not, contact a professional repair service or explore replacement options.
• Step 3: Consider getting a more durable, protective stand or mount for the future to prevent accidents.

I hope this was helpful.

Kind Regards,

NonSequitur777