HP Omen 40L, 12700kf, 3060ti freezing constantly, even under (seemingly) no load.

[DeenoBean]

I bought this PC a few months ago, and it worked FANTASTICALLY for most of that time, until about a month ago.

It started freezing while I was gaming, which I figured was just the game being too much for the hardware for the first time, but then it KEPT freezing and the freezing became more and more frequent, with or without any programs running, until it just stopped turning on altogether. It's not overheating and will freeze even before I can open any programs with no programs besides the security and nvidia default programs permitted to run on startup.

I took it to MicroCenter, they reseated the RAM and the CPU and reset Windows 11, then gave it back to me.

A few hours into re-installing my programs and getting all my logins back in, it started freezing again. When it freezes, it just freezes in frame and whatever sound was playing when it froze continues to play. Peripherals don't work and the only way to turn off the computer is to force a shut down. I tried the on-board hardware tests in the Diagnostics screen on boot, everything passed.

This is my PC for work, gaming and streaming, and I love it. it worked so well for the first few months I had it and I just want it to go back to working condition but I don't understand what the problem is. I thought maybe I should reset Windows again since it was working until I re-downloaded my programs, but I don't know if this is something I can fix or if someone with more expertise can tell me with confidence that it's a hardware issue before I pull my hair out trying to reset everything and find the program that's breaking my PC.

Many thanks in advance to any and all advice and/or instruction! ❤️

[Bill_To]

Hi @DeenoBean 

Have you run HP hardware diagnostics at startup? Start the PC, tap 'ESC".

Select "F2". Run system and component tests.

You have indicated the PC is not overheating. Check hardware temps using HWiNFO Portable.

Windows has been reset. I would try removing programs you have installed since resetting Windows. Run the PC for a while to check stability.

If stable, then install one program at a time. Check stability as you go.

If running the PC with a clean Windows install does not work then it sounds like you have a hardware problem:

HDD

RAM

Power supply

Graphics card

MB

Regards

[DeenoBean]

Thank you for the response, I did try the hardware diagnostics, it said everything passed. Went through every single test in there, including the CPU stress tests. When I got it back from MicroCenter, it was a fresh Windows 11 start because they said the OS got corrupted somewhere along the line. I immediately started getting all my stuff back, I THINK it was Razer Synapse that made it start acting up again, but I can't be sure, and even when I uninstalled it, it kept freezing. But it freezes faster every time I reboot it until it's so fast that it's hard to get to the reset option lmao

[Bill_To]

Hi @DeenoBean 

My pleasure.

Is your PC in warranty? Contact HP Support. Or have a local PC tech diagnose the problem.

Try running the following commands at an administrative command prompt to check system files. Enter "command prompt" in search. Right click the command prompt app. Select run as administrator.

Enter the following commands:

DISM.exe /Online /Cleanup-image /Restorehealth

Upon DISM.exe completion now enter: sfc /scannow

I can't determine if you have a hardware problem or a Windows problem (software, drivers, system file corruption) given the info available in this thread. This makes it tough to assist.

Sorry, but I don't know what else to suggest to fix the problem.

Do a clean Windows install again after backing up data. Run the PC clean for a long time to see what happens.

It is a hardware and/or a heat problem if the system is still unstable running a clean Windows installation. Faulty: power supply (voltage problem), RAM, or storage drives can cause weird stuff. You could have an intermittent: MB (VRM) or CPU problem.

Regards