cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
kaianlh
New member
1 0 0 0
Message 1 of 2
354
Flag Post

HP Omen Cannot Connect via Remote Play using the OMEN Gaming Hub

HP Recommended
OMEN by HP Obelisk Desktop 875-0177c
Microsoft Windows 11

I cannot launch as remote desktop from my iPad or iPhone using the OMEN Gaming Hub app. It says, "Remote Play cannot connect to the server on this network. Please switch your network and try again." I was previously able to use the app and it would connect find. I am using a 5 GHz network and the same network on both my HP Omen and iPad. I'm not using a VPN and my proxy server says "off." Any ideas? Thank you. 

1 REPLY 1
JohnDeMol
Level 4
79 75 6 21
Message 2 of 2
Flag Post
HP Recommended

Apparently it's been broken for a while, or it broke before. You might have been on a different version that was working until you updated.

It seems to be out of your control at least.

https://www.reddit.com/r/HPOmen/comments/mzdbz6/omen_gaming_hub_remote_desktop/

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation