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‎12-01-2018 09:57 AM

HP Recommended
Product: hp omen
Operating System: Microsoft Windows 10 (64-bit)

HP Omen Desktop keyboard freeze everytime we switch user.   Only work around I have is to unplug and replug the USB or reboot PC.  

 

 

1 REPLY 1

‎12-01-2018 10:34 AM - edited ‎12-01-2018 12:14 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

That is a strange error condition.

 

Try the following steps on each affected account:

 

Check for USB device errors and USB driver updates in Control Panel, Device Manager when the error is active. Look at Human Interface Devices and USB Controllers.

 

Try a different keyboard. Try different USB ports.

 

Run a Check Disk (Link) to check for corrupt system files.

 

Regards

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