Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Pavilion 690-0020 RAM issues

HP Recommended
Pavilion 690-0020
Microsoft Windows 10 (64-bit)

I recently bought a Pavilion 690-0020, Ryzen 5 2400G, with RX580 GPU.  The specs say it has 8bg of DDR4-2666 RAM.  I upgraded to 2, 8gb DDR4-3000.  When I booted up the PC, I noticed that it was only recognizing the RAM at 2133.  I thought maybe there was an issue with the sticks I got, so I threw the stock stick back in.  It said DDR4-2666 on the label, yet the PC shows it at 2133 as well.  Any ideas??

HP Support Agent
HP Support Agent
20,190 20,172 1,231 1,253
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I have gone through your Post and would like to help


The Computer is Reporting the correct Ram speed as per the product specification



You can refer to this Link:


Hope this clears it.


Keep me posted if you need further assistance


Thank you and have a wonderful weekend 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.



I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation