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‎07-06-2024 05:52 PM - last edited on ‎10-29-2024 05:40 AM by Retired

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C8AV)

I have had my HP Pavilion desktop TG01 since November of 2021, it ran great for two and a half years until about two months ago.   The system would freeze without notice and need to be hard booted.   Sometimes that mouse would stop moving and other times the screen would go blank and after a few minutes the system would reboot on its own.

In that time I have updated the BIOS version, ran the HP UEFI diagnostics (came back clean).   I have also tried running the system in Safe Mode (still crashed) swapped out the graphics card and purchased new RAM (still crashed) and no tracible error is ever recorded in the Event Viewer.   I also reloaded Windows completely with the install data coming from the Internet.

When I tried to run the HP PC Hardware Diagnostics 2.6.1.0 for Windows that Fast tests go through without a problem, but when I try to run the more extensive test the system crashes before it completes, I am not sure if there is a link.

Please help, I am not sure what else it is possible to do other than replace the motherboard and/or the processor.

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