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‎12-31-2020 02:08 PM

HP Recommended
Product: 690-00xx
Operating System: Microsoft Windows 10 (64-bit)

My gaming desktop will shut down if moved slightly and I dont know why

1 REPLY 1

‎01-05-2021 12:31 PM - edited ‎01-05-2021 12:34 PM

HP Recommended

@bryanisbread , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.

 

Before you reply to my request, check both ends of the power cord to assure they are plugged in tightly.  This could cause the problem.  Also, open the case and check that all of the connections and components are securely connected.  Again, a loose connector or component could cause the problem.





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!




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