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‎12-17-2022 12:54 AM - edited ‎12-19-2022 12:37 PM

HP Recommended
Product: HP REVERB VIRTUAL REALITY HEADSET G2

the product worked properly for 10/15 days, then "Error: 4-1" appeared from the win reality portal. From device manager I get the error "unknow USB: SS inactive". But again, the headset worked fine for the first 10 to 15 days, then this error suddenly appeared. Can you please help me?

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2 REPLIES 2

‎12-17-2022 10:35 AM

HP Recommended

Hey @Qawa,

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.
Regards,

1 person found this reply helpful
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‎12-17-2022 01:50 PM - edited ‎12-19-2022 12:38 PM

HP Recommended

Excuse me so much... done

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