HP Support doesn't recognize serial number.

[asmithee]

I am trying to get support for a new Omen desktop that will not boot, but when I try to add the product to my account via serial number (my only option) it simply states "Please enter a valid serial number".

It seems I can get nowhere with HP support without a serial number; and I have one, yet they don't recognize it. This seems to be a common problem. Any help here would be greatly appreciated.

[zoey7886]

@asmithee, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Resolving Serial Number Issues for HP Support! 

We're thrilled to have the opportunity to assist you and provide a solution.  

There could be several reasons why the serial number might not be recognized. Here are some steps you can take to resolve this issue:

Double-Check the Serial Number: Ensure that you are entering the correct serial number. Serial numbers often contain a mix of letters and numbers, and it’s easy to confuse characters like '0' and 'O'.

Check for Typos: Make sure there are no typos or extra spaces in the serial number that you are entering.

Find Serial Number Locations:

• On a desktop, the serial number is usually printed on a label on the bottom or back of the computer.
• You can also find the serial number in the BIOS settings of your computer.

Use HP Support Assistant:

• If you have access to another working HP device, you can install HP Support Assistant.
• This tool can automatically detect and register all HP devices connected to your network.
• HP Support Assistant  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,