• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-25-2025 10:18 PM

HP Recommended
Operating System: Microsoft Windows 11

I was using my pc last night. Selected update and shut down when I was finished using it. Today I boot it up, but the omen logo will show and then the screen goes black. I restarted it, I changed hdmi cables, I started in bios. PC is like a year old. 

Category:
1 REPLY 1

‎01-26-2025 03:35 PM - edited ‎01-26-2025 05:13 PM

HP Recommended

Greetings @Walk215 

 

Welcome to the HP Forum.

 

You did an update and continued to use the PC until you shut down the PC.

 

Was the update a BIOS update? A bad BIOS update can cause weird stuff at startup.

 

Do you recall what updates were installed?

 

Were the updates from Windows or HP?

 

You have stated "I started in BIOS".

 

Did you have video while you were in the BIOS?

 

I am a little fuzzy on what's happening?? I can't decide if you have: a monitor problem, or a PC component problem, or a bad update problem.

 

Video either works or it doesn't.

 

You tried a different HDMI cable. Can you try a different monitor? Or try this monitor on a different PC.

 

Or try different video ports, including DisplayPort (if available) on this PC and this monitor.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.