HP omen turns off display output and cpu overheats when playing certain games

[Bladblazer123]

The problem is, when I'm playing certain games for example, Insurgency Sandstorm or Minecraft Dungeons, my pc starts to make a lot of noise and heat, after around 10 mins of gaming my display output from my GPU starts to turn off. There's no output from the HDMI and displayport, I tested this with different monitor's and different cables.

I updated al my drivers and I lowered all the performance settings in Omen Command Centre.

I also stress tested my GPU with occt, works good it seems, but when stress testing all the cores on the CPU (with occt) my PC starts to make a lot of noise and heat, sometimes reaching temps of arround (100 celcius), eventualy the screen goes black and the pc turns off.

I tried swapping the powersuply to a higher wattage, but still have the same problem.

What seems to be the problem here? I bought this computer 3 years ago, for a lot of money and its already giving me a headache.

I have a factory aio cooler by the way.

CPU: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz

GPU: NVIDIA GEFORCE RTX 3080 TI 12 GB

RAM: 32 GB DDR4 (upgraded from 16 GB DDR4)

PSU: ASUS ROG STRIX 1200W PLATINUM (upgraded from 800 W coolermaster)

[Bill_To]

Greetings @Bladblazer123 

Welcome to the HP Forum.

CPU temps hitting 100 degrees Celsius is very bad. The system is shutting down to protect the CPU.

The first step I would take ASAP is to remove the CPU cooler from the MB.

Clean the existing thermal paste residue from the AIO CPU pump cold plate and the CPU heat spreader.

Reapply new thermal paste to the CPU heat spreader.

Then reinstall the CPU cooler.

Run OCCT again.

The AIO CPU pump might be in trouble or coolant levels may have dropped due to permeation or evaporation if you continue to see high CPU temps.

You may have to replace the CPU cooler if things don't improve after reapplying new thermal paste.

Regards

[Bladblazer123]

Hey Bill,

Thanks for the reply.

I removed the CPU cooler from the MB yesterday, removed the old thermal paste with isopropyl wipes, and applied new thermal paste.

I stress tested the CPU (with OCCT) once again and the temp went to 97 degrees Celsius, after ~20 sec the temp went down to a steady 72 degrees Celsius.

After 1 minute I did another stress test for the CPU and it shut itself off (screen went black first and after 10 seconds the pc did a shutdown.)

10 minutes later I did another CPU stress test and the temp was not above 73 degrees Celsius, which was very odd.

The test after that one was yet with temps going around 98 degrees Celsius and after ~20 seconds it went down to 73 degrees Celsius. 

Would this indicate possible problems with the CPU itself instead of the AIO cooler? Since it will sometimes keep a steady 73 degrees Celsius and most of the time start with absurd high temps (98 degrees Celsius) and glide down to 73 degrees Celsius, while under stress.

I also noticed that the HP gaming hub was showing me temps of 57 degrees Celsius while OCCT was showing me temps of 73 degrees Celsius.

Greetings

[Bill_To]

Greetings @Bladblazer123 

My pleasure.

Anything is possible with regards to CPU operation.

I can't explain the Gaming Hub vs OCCT discrepancy in regards to CPU temps.

You could try running the Intel Processor Diagnostics Tool to see if the CPU passes the tests.

My experience with overheating CPUs generally points to a cooling problem.

HP do not provide BIOS CPU overclocking options. Your PC's MB should be delivering conservative wattage and voltage to the CPU socket.

Many HP Forum users complain when realizing it is not possible to do CPU overclocking.

Regards