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Seawolf707
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HP omen windows 10 Desktop keeps restarting randomly

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HP Omen 875-0051 Core i7-9700F 16GB 2TB & 256GB RTX 2060 Windows 10 Gaming Desktop A2/7DR60EA
Microsoft Windows 10 (64-bit)

Dear team, for no reason this desktop just restarts on its own no warning. I am not even gaming when this happens. Please can someone help! I am so frustrated.

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old_geekster
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@Seawolf707 , welcome to the forum.

 

The model that you list does not appear to be available in the US.  There should be two letters at the end of the model; na, np or ns.  Once I have this information, I will try to help you further.






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Seawolf707
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Hi thank you for reaching out, its na on the end. Today i woke up with the screen blank and the fan whirring like crazy! What is wrong with this machine! Please help!

 

OMEN by HP Obelisk Desktop 875-0051na

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old_geekster
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You are welcome, @Seawolf707!  Thank you for the additional information.

 

There are only 4 major components in a computer: processor, memory, video card and power supply unit (PSU).  From the symptoms that you describe, I believe that you have a PSU problem.  It can cause these problems and many more that don't seem likely.  Test the PSU and let me know what happens.  You may want to check your warranty to see if it is still in affect.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
Seawolf707
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Hi Thank you so much, how would i beable to test my power supply? Is their a diagnostic test to do so?

 

Thanks

Seawolf

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Seawolf707
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Dear team please help! How can i test my power supply using software. Could my wireless keyboard and mouse cause the computer to hang and freeze? 

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old_geekster
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@Seawolf707, here is a guide that should help you troubleshoot your PSU problem:  https://www.pctechbytes.com/hp/troubleshooting-an-hp-power-supply/

 

I don't believe the problem is your mouse or keyboard.






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Intelligence is God given. Wisdom is the sum of our mistakes!!
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GamingOptional
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HP PC HARDWARE DIAGNOSTICS

May be helpful as well.

*Just a community member, not an HP employee.
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