Hard Disk Drive Error

[EnzoC18]

Alright, I'm going to start from the beginning. The problems started to happen after I updated windows I did not make a save point as I've never had problems updating windows. After the update, I started getting an "NVDisplay.Container.exe" error, and it said something about memory and couldn't find a location, and now my computer was super slow it's not RAM I have 16GB, and when logging into Steam, it would just show a black screen until I went into Big screen mode. Thinking it was a driver issue, I went to Geforce Experience, and it would not let me use the app because it kept saying to restart my PC, and then I would be able to use it, but that never happened. I uninstalled Geforce Experience, and it made my computer much faster. I waited several days thinking there might be a new driver I installed the application again and I reverted all my progress I uninstalled it again, and a couple of days later I am getting upon booting my PC a "Hard Disk Drive error" I ran the Hard Drive Quick test and it tells me the Failure ID:GLQ20J-91QA5U-9XPGQK-60QU03 and my computer is back to being slow.

[Paul_Tikkanen · Accepted solution]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.

Consult the service guide for your PC at the link below for the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05185432

After you replace the drive, you can reinstall W10, the drivers and the software that originally came with your notebook, by making a bootable USB recovery drive using the HP cloud recovery tool.

Here is an info link for how to use that utility.

https://support.hp.com/us-en/document/c06162205

I highly recommend backing up any files you don't want to lose onto a portable hard drive as soon as possible.