Hard Drive Error

[DavidArmes1]

I have  been having problems since Sunday with a hard drive failure code on my computer where the start up screen says I have SMART Hard Disc Error. I have taken the following photos and would be really greatful if someone could tell me what the fault is and how to fix it? Many Thanks

[krzemien]

Without seeing what the errors actually are (pictures need to be approved by rather languid mods) it's this: your HDD is on its way out and you risk losing all data.

So, and ASAP:

1. Make a backup copy of all its content

2. Find suitable replacement and install it instead

I assume that you're out of warranty? If not, speak to HP Support.

[DavidArmes1]

Thank you for your response. The Hard Drive error code is 0LRB0M-8LT9GF-9XPGQJ-60VQ03 if that helps (although I'm not sure if some of the 0's are O's)

Yes my warranty is expired as I have been looking for solutions to this error

[krzemien]

As I wrote above, please get on with my points 1&2 ASAP. No other option is even worth considering at this stage.

[DavidArmes1]

Ok, do you know what is the best way to back up and what is the best way to complete point 2 so I don't create any more problems?

[krzemien]

Assuming that it's the data (F:) HDD, not system (C:/D:) SSD disk that's failing (shown as Hard Disk 1 on your picture #3 - at least that's how I read it) you will need to buy like-for-like replacement. Or similar / larger.

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/document/c05373450/

2 TB

• Size: 2 TB
• Interface: SATA
• Rotational speed: 7200 rpm

For example:

https://www.amazon.co.uk/WD-TB-Performance-Hard-Drive/dp/B00FJRS6FU?th=1

That's point 2 partially addressed.

If you have an external HDD or similar storage available (cloud?) simply copy all data from this disk to there - that's point 1 done.

Then follow this guide in order to swap the disks once replacement arrives:

http://h10032.www1.hp.com/ctg/Manual/c05185432

Copy all the content back to the new disk.

And you're done.

[DavidArmes1]

Thank you for your response. I have had a look and these are the drives I have on my computer. How is the best way to test to see which drive has failed?

[krzemien]

First of all: few options here:

1. Get any of these free utilities downloaded & installed:

https://www.hdtune.com/download.html

https://crystalmark.info/en/download/#CrystalDiskInfo

https://www.ccleaner.com/speccy/download/standard

https://support.wdc.com/knowledgebase/answer.aspx?h=p2&ID=940&lang=en&p=110

And see which disk shows SMART failures under Windows - so you will know for sure.

2. The same could be achieved with HP PC Diagnostics:

https://www8.hp.com/uk/en/campaigns/hpsupportassistant/pc-diags.html

http://ftp.hp.com/pub/softpaq/sp92001-92500/sp92393.exe

Judging by your latest picture it's most likely the 😧 (DATA) drive that's failing, which is 2TB and you currently use <50% (~1TB). But you need to be 100% sure before you proceed. If in doubt, just ask.

Secondly, you may actually need to clone this disk in full rather than copy its data across as I have a feeling that recovery drive  (E:) sits on this physical disk as well. Can you open 'Create and format hard disk partitions' (via Win+Q / Cortana) and take a screenshot showin what's there?

Lastly and only once you sort out this problem first: you seem to be running out of space on the C: drive - worth doing some houskeeping there to ensure that you have at least 50GB space left.

[DavidArmes1]

Thanks so much for your reply. I have run the ccleaner and have taken a few screenshots of the result. Hopefully you can tell from these 2 screenshots if there is a problem with them or what the problem is. Many thanks in advance

[krzemien]

Thanks for supplying.

It's not clear from these pictures where the fault exactly is I'm afraid. Data drive (HDD) seems okay though, but there are some suspicious values in case of OS drive (SSD). So it may be the OS drive that's failing.

https://www.extremetech.com/computing/194059-using-smart-to-accurately-predict-when-a-hard-drive-is-...

Here are the big five. (For more info on what each error means, the SMART Wikipedia page is pretty good.)

1. SMART ID 5 (0x05): Relocated Sectors Count
2. SMART ID 187 (0xBB): Reported Uncorrectable Errors
3. SMART ID 188 (0xBC): Command Timeout
4. SMART ID 197 (0xC5): Current Pending Sector Count
5. SMART ID 198 (0xC6): Uncorrectable Sector Count

In general, if a drive shows a count of zero (0) for all of these attributes, it means the drive is almost certainly healthy. Conversely, if any of these attributes has a value of 1 or more, there’s a significant chance that the drive will die soon — it’s time to back up your data ASAP and slot in a new drive. Backblaze says that SMART attribute 187 (0xBB), Reported Uncorrectable Errors, is particularly useful because all hard drive makers seem to agree on the same definition, and because the reported number is easy to interpret.

So you may need to source SSD replacement disk instead.

Can you install this chappy: HP PC Diagnostics:

https://www8.hp.com/uk/en/campaigns/hpsupportassistant/pc-diags.html

http://ftp.hp.com/pub/softpaq/sp92001-92500/sp92393.exe

And run disk tests and supply results? They should look very much like these ones executed during startup.

Also: did you create Recovery Disks (via HP Recovery Manager) when you bought the PC?

 EDIT: Added Smart information