• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-10-2022 04:05 PM

HP Recommended
Product: HP Pavilion Gaming - TG01-1020

Boot diagnostics shows no hard drive installed. Model has 256GB PCle NVMe SSD.

Warranty expired 4/1. Appreciate advice on route to take through HP support or otherwise to resolve

Category:
3 REPLIES 3

‎07-10-2022 05:07 PM - edited ‎07-10-2022 05:10 PM

HP Recommended

- Shutdown computer !

- Disconnect power cable !

- Carefully remove the <256GB PCle NVMe SSD> and check the copper contacts. Clean it with isopropanol alcohol (or nail polish remover). Check if there is dust/dirt in the slot and remove it very carefully with a toothpick. Put the <256GB PCle NVMe SSD> back in.

- Connect power cable !

- Start and test again ...

 

 

 

 

Was this reply helpful? Yes No

‎07-10-2022 07:12 PM

HP Recommended

Thank you for the suggestion but it did not resolve my problem. System diagnostics check still results in “no hard drive installed”

Was this reply helpful? Yes No

‎07-10-2022 11:36 PM

HP Recommended

There seems to be a technical defect.

Then I recommend you to install another <NVMe SSD> disk.

- If the new<NVMe SSD> disk is not recognized either, the slot or the mainboard is defective

- if the new <NVMe SSD> ( use same size as old one ! ) disk is recognized, you are lucky 😊

 

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.