Headphone crackling noise

[Craigmire79]

I have a hissing crackle noise distortion with any headphones used on the pc. I have updated all drivers, changed all settings sound settings but still the hissing crackle is there. Very annoying as I have to drown it out by listening to everything a loud volumes

[Bill_To]

Hi

I have always refrained using the front audio headphone jack: poor shielding on the cable. If this cable is close to a power cable you can have this problem.

Try the rear headphone jack. Same problem on the rear jack suggests a hardware problem (possibly the headphones) if all drivers are up to date.

You could run a check disk to verify system files are okay by opening an elevated command prompt (administrator)

Run each command as follows:

DISM.exe /Online /Cleanup-image /Restorehealth

After completion of the first command then run:

sfc scannow

Or try a clean install of the HP audio software.

Last resort is to back up data. Do a clean operating system installation.

[Craigmire79]

Hi Bill,

Thanks for the suggestions. I have tried the fixes already without success. I have tried 3 pairs of headphones and my desk speakers. The problem remains. Since posting my original question the crackling has become progressively worse, the rgb lights no longer work and my keyboard and hard drives randomly disconnect and reconnect. Research suggests the likely possibility that the motherboard is failing. I've only had this pc a few weeks, really gutted to be honest. Thanks again. Regards Craig 

[Bill_To]

Hi

My pleasure.

Yes I agree, it sounds like bad hardware.