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10-22-2020 10:58 PM
Hello I have a Pavilion Desktop TG01-0170m CTO and I been having high CPU when playing games. It is getting annoying because it keeps stuttering. This is my first ever pc and I got it at the end of August and I don't wanna have to replace because I don't know how to. Can I get a response asap because I just want to enjoy my games. Also I don't know if my 60hz monitor is the problem because I turn v sync on in the games and the NVidia control panel
My specs are:
Ryzen 5 3500
Nvidia GTX 1660ti
16gb of ram
Hp Erica 8643 motherboard
10-26-2020 12:17 PM
@SupremeMeechus Welcome to HP Community!
I understand that the High CPU when playing games.
I have a few steps to resolve this issue:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
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10-29-2020 11:19 PM
sadly HP computers run hot and do not give the best performance for it. I know from experience and so does most of this forum. Best option would be to contact HP support and try to get somewhere with them if something is actually wrong (good luck because they don’t do anything) and slowly upgrade the PC as you can starting with the case.
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