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‎10-28-2023 12:14 PM

HP Recommended
Product: HP Pavilion Gaming - TG01-0002no

Long DST failed but smart check passed when testing storage. Can the computer be fixed? And how can a failure ID help me to solve the problem? 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2023 12:19 PM - edited ‎10-28-2023 12:22 PM

HP Recommended

Hi:

 

Enter the required information at the link below, and it should give you a general overview of the problem and the most likely way to repair it.

 

HP Customer Support - Service Center

 

Generally, you will need to install a new storage drive, but it could be the 128 GB SSD or the 3.5" mechanical hard drive, so you will need to confirm which drive it is that has failed.

 

HP Pavilion Gaming - TG01-0002no Product Specifications | HP® Customer Support

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‎10-28-2023 12:19 PM - edited ‎10-28-2023 12:22 PM

HP Recommended

Hi:

 

Enter the required information at the link below, and it should give you a general overview of the problem and the most likely way to repair it.

 

HP Customer Support - Service Center

 

Generally, you will need to install a new storage drive, but it could be the 128 GB SSD or the 3.5" mechanical hard drive, so you will need to confirm which drive it is that has failed.

 

HP Pavilion Gaming - TG01-0002no Product Specifications | HP® Customer Support

1 person found this reply helpful
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‎10-29-2023 02:08 AM

HP Recommended

Thank you very much! 

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‎10-29-2023 06:40 AM

HP Recommended

You're very welcome.

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