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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-22-2023 01:29 PM

HP Recommended
Product: HP Omen 27QS Monitor
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,
I just bought the HP omen 27qs monitor to upgrade from my 10 year old one. When I got to my advanced display settings, it only gives me a 59hz and 75hz option for the refresh rate, but it's a 240hz monitor? I am using the 1.4 display port cable that came with the monitor. I tried uninstalling my display drivers and reinstalling the newest ones, and installing the monitor driver, but it still only has those two options. Any idea for how I can get it to achieve a higher refresh rate or is my monitor defective?
I also have a MSI GTX 1650 video card if that helps.

 

Thanks!
Tony 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2023 09:56 AM

HP Recommended

@Banhein It is connected to one of my gaming computers I built.

I found the issue. It seems to be a defective DP cable that came with my monitor. I went to unplug the cable and when I touched it, my monitor went black. after unplugging it and plugging it back in, I seen many refresh rate options up to 240hz. I'll probably have to buy another DP cable, since this one seems to have a poor connection with my graphics card, but it is working for the moment.

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2 REPLIES 2

‎10-23-2023 10:43 PM

HP Recommended

@DevReign 

 

Where do you connect it to ? A computer ? What is your computer ?

 

Regards.

BH
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Was this reply helpful? Yes No

‎10-28-2023 09:56 AM

HP Recommended

@Banhein It is connected to one of my gaming computers I built.

I found the issue. It seems to be a defective DP cable that came with my monitor. I went to unplug the cable and when I touched it, my monitor went black. after unplugging it and plugging it back in, I seen many refresh rate options up to 240hz. I'll probably have to buy another DP cable, since this one seems to have a poor connection with my graphics card, but it is working for the moment.

Was this reply helpful? Yes No
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