-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Desktops
- I can't use a USB to reformat my PC

Create an account on the HP Community to personalize your profile and ask a question
08-16-2024 12:11 PM
when I use and create a USB to reformat and use it by entering the new installation of Windows 10 it tells me to load the drivers. Searching online it says that I should download and add to the USB that I use a folder with the drivers or adl or rkl which unfortunately I have no idea where to download them. pls help me!
Solved! Go to Solution.
Accepted Solutions
08-16-2024 01:10 PM - edited 08-16-2024 01:11 PM
I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.
The attached file is good for both W10 & W11.
Copy all of the files in both folders in the attached file to a USB flash drive.
Have the flash drive and your Windows installation media plugged into USB ports.
Boot from the W10/W11 installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
Click Next and Windows should find the drive and install.
--------------------------------------------------------------------------------
Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store
Since you have to use the software on another PC to create the recovery media, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is 6X5K9EA#ABZ
08-16-2024 12:18 PM
Are you writing that when you get to the part where you are asked 'Where do you want to install Windows,' no drives can be found?
If so, please let me know the full model number or product number of your PC.
08-16-2024 01:10 PM - edited 08-16-2024 01:11 PM
I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.
The attached file is good for both W10 & W11.
Copy all of the files in both folders in the attached file to a USB flash drive.
Have the flash drive and your Windows installation media plugged into USB ports.
Boot from the W10/W11 installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
Click Next and Windows should find the drive and install.
--------------------------------------------------------------------------------
Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store
Since you have to use the software on another PC to create the recovery media, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is 6X5K9EA#ABZ