cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
220
Flag Post

Installed RAM utilizing only half of each channel

HP Recommended
HP Omen 870-224
Microsoft Windows 10 (64-bit)

I have a HP Omen 870-224. Yesterday I installed some Corsair Vengeance LPX DDR4 2400MHz memory, each stick is 8GB. From my research the computer supports up to 16GB, 8GB in each channel. I am running the 64 bit version of Windows. CPU-z shows both sticks to be installed properly as its showing up in the memory tab. I dont understand why its only using 4GB per channel and not the whole 8GB per channel. I have already run the System File checker tool, came back all good. I ran the device troubleshooter, no problems there either. I have updated the system BIOS to most recent version. Also max memory is unchecked in msconfig>boot tab>advanced.  Any help will be gladly accepted. Thank You

3 REPLIES 3
Highlighted
Level 15
Level 15
11,488 11,311 1,559 4,314
Message 2 of 4
Flag Post
HP Recommended

@dlossing,

I cannot locate on Crucial's webpage that exact memory module(s) pair.

Just where and how did you determine your choice?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

It isn't crucial memory, it's Corsair i used. There was a previously posted help forum post that read that stated memory can be 2133-2400MHz, someone close to me gave me these because he couldn's use them on his PC, he needed DDR3.  This is DDR4 2400MHz , 2  8GB sticks, one in each channel. Like i said, both channels show up in cpu-z, but its only using 4GB on each channel.

Reply
0 Kudos
Highlighted
Level 19
Level 19
83,900 83,791 10,548 22,607
Message 4 of 4
Flag Post
HP Recommended

@dlossing 

 

Sorry for jumping in, what EXACTLY the model and part # of your Corsair RAM ? Do you still have the Invoice/Receipt ? Return them and get he right ones.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation