Intel arc a380

[Noam9]

I have this issue when I play games such as valorant and marvel rivals ask for me to update my drivers which I have. Yes I have done a ddu. Yes I'v contacted intel. Yes I'v contacted riot. I have tried to contact hp support but all it does is ask me for money so I can speak to someone. I don't know what to do everything is up to date and the computer is out of warranty. 

[NonSequitur777]

@Noam9,

Welcome to our HP Community forum!

Thank you for reaching out -you're doing a lot of the right things already. Since you still have issues, here’s a deeper technical guide that can help specifically for Intel Arc GPUs like the A380, especially when Valorant and Marvel Rivals report driver problems:

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Step 1 — Update GPU driver using Intel Arc Beta Driver:

(Not just the WHQL "stable" driver.)

• Download the latest Beta driver from Intel here (scroll down on that page, you can find both Production (WHQL) drivers and the latest Beta drivers):
  Intel Arc A380 Official Driver Page

• Run the installer and select "Clean Installation" when prompted.

• Important: Beta drivers often fix new game issues faster than stable drivers for Arc cards.

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Step 2 — Verify BIOS Settings (Secure Boot, TPM, UEFI):

• Reboot and tap ESC → F10 to enter BIOS Setup.

• Check:

  • Security tab → TPM Device → Enable TPM.

  • Boot Options tab → Enable Secure Boot.

  • Boot Mode → should be UEFI, not Legacy/CSM.
    (Valorant anti-cheat often breaks if Legacy/CSM is enabled.)

• Save changes and reboot.

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Step 3 — Clean Valorant + Riot Vanguard Removal and Reinstall:

1. Uninstall Valorant completely.

2. Uninstall Riot Vanguard manually (from Programs and Features).

3. Reboot.

4. Delete any leftover Riot folders under:

   • C:\Program Files\Riot Vanguard

   • C:\Users\[your name]\AppData\Local\Riot Games

5. Install Valorant again as Administrator (right-click installer → Run as Admin).

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Step 4 — Fully Update Windows 11:

• Go to Settings → Windows Update → Check for Updates.

• Install all pending updates, including Optional Updates → Driver updates.

• (Arc cards sometimes depend on newer WDDM versions from Windows updates.)

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Step 5 — Additional Optimizations:

• Disable Fast Startup (this helps prevent driver loading problems):

  • Control Panel → Power Options → Choose what the power buttons do → Change settings → uncheck "Turn on fast startup".

• Update your motherboard chipset drivers (from HP or directly from Intel).

• Make sure HP BIOS is updated to the latest available version for your Victus 15L.

• Optional: Try setting Valorant and Marvel Rivals to run in DX11 mode if possible (Arc cards sometimes handle DX11 games better with early drivers).

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Quick Recap:

Task                                                       Importance          Notes

Install latest Arc Beta driver	🔥Critical	Use Clean Install option
Enable TPM, Secure Boot, UEFI	🔥Critical	Required by Valorant anti-cheat
Clean reinstall Riot Vanguard/Valorant	✅Very helpful	Avoid corrupted anti-cheat detection
Fully update Windows 11	✅Needed	Sometimes hidden GPU patches
Disable Fast Startup	Optional but useful	Stability improvement
Update BIOS/Chipset drivers	Optional but helpful	For better hardware compatibility

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P.S.:
You're absolutely right — out-of-warranty HP systems don't get free live tech support, but you're in the right place here on the HP Community. 👍
We’ll get you running!

Let me know how it goes -I am happy to guide you step-by-step if needed.

Kind Regards,

NonSequitur777