Intel industry wide instability issues with intel 13th/14th gen processors

[Alexasdp]

Sadly my intel i7-13700 processor is been affected by the microcode instability issues and stuff and after a bios update my system still hangs up everywhere including on windows install usbs how do i claim the warranty of the processor if hp does not help me and just tells me to pay? intel offers a extended warranty for these affected processors including mine...

here is the link to the article https://support.hp.com/us-en/document/ish_11349067-11349049-16

and how do i claim my extended warranty? ive already paid 1000 for the computer in 2023 i cant afford anything else at the moment.

[NonSequitur777]

@Alexasdp,

Welcome to our HP Community forum!

Let me just say from one User to another, that it is beyond frustrating to deal with the microcode instability issues, especially after a BIOS update didn’t resolve the problem. Since HP isn’t offering a direct solution and you’ve confirmed that your Intel Core i7-13700 is affected, you should be able to claim the extended warranty through Intel instead.

Steps to Claim Intel’s Extended Warranty:

1. Check Intel’s Replacement Program – Go to Intel’s official warranty claim page:

   • Intel’s Warranty Center

2. Verify Processor Eligibility – Use Intel’s Processor Diagnostic Tool or their warranty check tool to confirm that your CPU qualifies.

3. Start the RMA Process – If your CPU is eligible, Intel will guide you through submitting a claim for a replacement. How to contact Intel for RMA? In the US, call: 9 1 6 - three seven seven - seven triple zero.

4. Contact Intel Support (if needed) – If you run into issues, you can reach out to Intel directly via chat or phone for assistance.

Since Intel has officially acknowledged the issue and is offering replacements, you should not have to pay for this. HP may not be responsible for the CPU itself, but Intel is standing behind their product, so go straight to them.

Let me know if you need any help navigating the process!

Kind Regards,

NonSequitur777