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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-08-2025 01:15 PM

HP Recommended
Operating System: Microsoft Windows 11

Dear Support Team,
I purchased my HP Omen laptop from the USA, but I am currently in Russia. I am unable to open or access the Omen Gaming Hub due to regional restrictions, and as a result, I cannot control the performance or fan speed. I feel like I am using a regular laptop and not the full HP Omen gaming experience. I need assistance to resolve this issue and enable proper control over my device's gaming features. Thank you.

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1 REPLY 1

‎05-10-2025 02:29 AM

HP Recommended

@Jamss, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Here’s how you can work around this issue and restore full Omen functionality:

Step-by-Step Fix: Bypass Regional Restriction for Omen Gaming Hub

1. Change Windows Region and Language Settings

Go to Settings > Time & Language > Language & Region

Set:

  • Country or region: United States
  • Windows display language: English (United States)
  • Restart your PC.

2. Uninstall and Reinstall Omen Gaming Hub

  • Uninstall Omen Gaming Hub from Settings > Apps > Installed apps
  • Remove the HP System Event Utility and Omen SDK Package too (if present).
  • Restart your PC.

3. Reinstall OGH using the US Microsoft Store

  • Open the Microsoft Store (make sure it's now set to the US region).
  • Download Omen Gaming Hub from the store.

🔒 If you're still blocked from accessing the store or app:
You may need a VPN set to the USA temporarily during installation and initial launch.
 

4. Install Required HP Drivers/Utilities

  • After reinstalling OGH:
  • Download and install:
  • HP System Event Utility: Download
  • Omen SDK Package (if not auto-installed by OGH)
  • Restart the system again.

5. Test the Performance and Fan Control Tabs

Launch OGH

  • Navigate to Performance Control and Fan Control tabs
  • You should now be able to switch between Balanced / Performance / Comfort modes and manually control fans if supported.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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