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Locked

‎09-02-2024 05:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

8/26/24 my computer froze while playing the game (valorant). I restarted my computer, it’s asking me to put a bitlocker recovery key. My computer was prebuilt, and bought from best buy on 5/24/23. I’m not sure how to recover the key that I need to unlock my computer.

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1 REPLY 1

‎09-02-2024 06:01 AM

HP Recommended

See this link for the ways to find your notebook's BitLocker recovery key:

 

Find your BitLocker recovery key - Microsoft Support

 

If you cannot get the Bitlocker recovery key, your only option would be to reinstall Windows on the drive.

 

The current data on the drive is encrypted and forever unrecoverable, so hopefully you have your files backed up elsewhere.

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