Keyboard Error

[kiradc]

When I start up my pc I get a keyboard error message and when I get to the login screen it’s pressing down by itself and I can’t click on the login to put my password. I can’t move my mouse and my keyboard works but the pc itself is clicking down by itself and it won’t let me put my password in. Please help

[Pallipurath]

Hi @kiradc 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your OMEN 30L Desktop GT13-0024 displays a keyboard error during startup and automatically navigates downward on the Windows login screen, preventing you from entering your password or using your mouse.

This behavior may indicate a stuck or malfunctioning keyboard key, a keyboard connection issue, or another connected device sending unintended inputs. I would request you to please share me the picture of the error displayed, Meanwhile, I would request you to please follow the steps:

Check and Reconnect the Keyboard:

• Wired Keyboard: Turn off the PC, disconnect the keyboard cable, turn on the computer, and reconnect the cable directly to a USB port on the PC (try a different port if needed).
• Wireless Keyboard: Make sure the On/Off switch is set to On, replace or recharge the batteries, and remove and reinsert the USB receiver into a different port on the PC.

Clean a Stuck Key:

• Disconnect the keyboard from the PC and remove any batteries.
• Gently pry off the stuck key using a tool such as a butter knife.
• Clean the underside of the key and the slot using a cotton swab with rubbing alcohol, clear out any dust or debris, and snap the key back into place.

Test the Keyboard on a Second Computer:

• Plug the keyboard into another computer. If the automatic pressing or error continues on the second PC, the keyboard itself is likely defective.

Run HP PC Hardware Diagnostics:

• If you are able to open Windows, search for HP PC Hardware Diagnostics for Windows (Run as administrator).
• Select Component Tests > Input Devices > Keyboard test to run a diagnostic. If a Failure ID code displays, the keyboard has suffered a hardware failure.

Adjust Windows Settings & Drivers (once logged into Windows):

• Filter Keys: Go to Control Panel > Ease of Access Center > Make the keyboard easier to use, and clear the Turn on Filter Keys checkbox.
• Update Driver: Search for Device Manager, expand Keyboards, right-click your keyboard, select Update driver, and restart your PC.

Click here for detailed steps.

Take care and have an amazing day!