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HP Recommended
OMEN 30L Desktop PC GT13-1000i (1S3S0AV)
Microsoft Windows 11

Hi all,

 

I asked this question in a different link; however, decided to start a new one for this alone.

 

Bought my Omen 30L, love it. I have an old gaming computer with 2 x m.2 NVMe SSDs and moved them over to the Omen 30 with absolutely no issues at all. One in the m.2 slot and the other one in the pcie slot just below the GPU. Everything worked as it should for a week or so, now after a new bios update and some Windows 11 upgrades, I can no longer see the SSD in the pcie slot. If I swap out the 2 ssd, both work properly. I believe I did find the 3rd one attached in the BIOS, but nothing in windows 11. I’ve never run into this issue before.

 

I contacted HP support but was told that’s an upgrade issue, not an issue with the computer itself. I was given a 1m800# to call; however, it’s a pay per call, that’s not gonna happen!

 

the motherboard is an Hana B550, everything I can find, which is limited says that I can use the pcie slot for the m.2 ssd….. am I missing something. Why did it work last week, but not this week? Is there any way to test the pcie slot? If I can see the ssd in the bios, why can’t Windows 11 see it and use it?

 

any help here would be greatly appreciated. I’m stumped on this one for sure.

 

thanks.

12 REPLIES 12
HP Recommended

hi

 you have an original m2 ssd , correct ?
you have a second m2 slot,
we can see that here, if it is the same motherboard, correct?

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/M2-slot-position/m-p/8165000#M2...

Do you have a third?
it is different, connected to the pci slot that we also see below the pci 16x?
One PCI Express 3.0 x4 lanes

or did you sacrifice your original ssd?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Hi there and thanks for responding!

 

im using the original m.2 ssd, plus an additional 2 x m.2 SSDs. One in ssd slot 2 and one on an adapter board for the pci express slot. Same motherboard; however, I don’t believe it’s the Hana B550 motherboard as I beIieve that’s for the AMD chip, mine is i7 chipset. 

Is there a way to get the m.2 ssd to be recognized in the lcd express slot? I find it super weird that it was working 100% last week, but after all the updates it’s no longer recognized in windows.

HP Recommended

sorry i don't understand your explanation about Hana B550 motherboard
your computer is this one with the OasisOC motherboard, as already indicated in your other thread

https://support.hp.com/lv-en/product/omen-30l-desktop-pc-gt13-1000i/2100000185/model/2100000191/docu...

 

so there was no information about the port with adapter, ok now !

 

We should be able to test it with something else, maybe a particular problem every m2 SSD, you said right works without being placed here If it is unfortunately a bios update, which blocked this, difficult to help you! Which version was this?

HP Consumer Desktop PC BIOS Update (ROM Family SSID 886C)

F.13 Rev.A13.0 MBDec 21, 2021

this one ?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Sorry for the confusion!

 

yes, I have the oasis motherboard, for some odd reason I believed it was the Hana board. As for the bios, yes, it’s F13. 

yes, I have an adapter for pci to m.2 ssd, does that make sense? I can post pics if that works?

 

I did swap the m.2 ssd from the pci slot to the m.2 dedicated slot 2 and both ssd work as they should. But, as I said, when I go and plug either m.2 ssd back into the adapter neither are seen by windows.

HP Recommended

Here are the 3 SSD's on the computer now. I can see them in BIOS, I hope this works!

 

https://photos.app.goo.gl/FSndx65c6TSZx2edA

https://photos.app.goo.gl/x9JYnBirMmfGD2g48

https://photos.app.goo.gl/yVoF6yaJMMBM3P9aA

 

Here is what's showing in Windows.

https://photos.app.goo.gl/fRfxjpsD7XW3u8hn8

HP Recommended

yes, I understand, and therefore it would not work after the bios update!
But with the HDD test image, you have the three in place, they are recognized, did I see that?
When you open disk management, are they visible, or is one missing?
Sorry, I'm wasting your time, because I doubt I have the solution, having never tested this
If it's after the bios, you probably won't be able to go back.
What is needed is to be able to test something else, on the pci port, with something other than an ssd with adapter
you may need to see a professional

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Windows 11 22h2 inside , user

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HP Recommended

Thanks for all your help here!

 

you are correct, the bios sees all 3 drives, in diskmgmt, only sees 2 of the 3. I’ve read in other places this has been an issue with Windows 11. Not sure what to do next really!

HP Recommended

hi

Sorry for the response time
I can't test, I don't know what to tell you.
recognized by the bios, but not available, it is unusual
In the manager, devices can be , you have a problem mentioned?
you just see two drives as well?
Do you have a link or two to show me from what you've read?
I don't know if this would help, but you never know
That said, I'm afraid I can't find a solution here.
Except,, eventually turn it into a usb drive..
if there is no way to find
I believe that you can buy usb boxes, for m2

 

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Windows 11 22h2 inside , user

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HP Recommended

I chatted with the official Windows techs, they said I needed to contact Adata the maker of the ssd, apparently there may need to be a driver for windows 11 and it needs to be them that make it………..

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