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jpmackay1
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Microsoft ACPI-Compliant System for Windows 10

Omen 870 - 119 X6F5AA#ABL
Microsoft Windows 10 (64-bit)

I got the error message in device manager. I am not sure what is suppose to be like get the driver download for this desktop or repair?  Look below with my error message:

 

Unknown device

 

Device type:  Other device

 

Manufacturer:  Unknown

 

Location: on Microsoft ACPI-Compliant System

 

 

The drivers for this device are not installed. (Code 20)

 

 

There are no compatible drivers for this device.

 

To find a driver for this device, click Update Driver

 

I did try to click Update Driver and come up empty to install the driver.

 

So now I am passing on to you in your hands to do something about my desktop.

 

Please let me know about this to fix this problem

 

Thank you,

 

John

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@jpmackay1

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an OMEN by HP Desktop PC - 870-119. I read that in device manager there is an unknown device with the location: on Microsoft ACPI-Compliant System. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

 

I'll be glad to assist you with this case. 

 

I did some research on this case and found that the unknown device is part of the Intel Smart Connect Technology. If u don't need it just turn it off in the BIOS of the PC. You may restart the PC and hit the f10 key repeatedly (7-8) times during startup and the BIOS should come up. 

 

In the BIOS, you might have to search for the Intel Smart Connect Technology under various tabs and then disable it.

 

If the option is absent in the BIOS then please perform a BIOS update via this link. You then once again try to go to BIOS and try to disable that option. 

 

I sincerely hope this fixes the issue. Let me know the outcome. All the best! 🙂

 

 

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jpmackay1
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Forgot to tell you that my problem was solved  a while ago.  Sorry for my late reply.

 

John

krzemien
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Would you mind perchance sharing with us what was the solution - so others can benefit should they come across similar issue?

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@jpmackay1

 

You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

 

I'm glad to know that the issue is fixed. 

 

Happy computing! 

 

 

 

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jpmackay1
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Look at the message above that MKazi wrote how to solve the problem and that's work for me.

 

Thank you,

 

John

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation