Mising drivers

[D1mar0n]

Hello!  When I turn on Bluetooth I get 4 uninstalled drivers appear in the device manager, which I cannot find anywhere. Help please. Below I provide their ID:

BTHENUM\{1ff31936-572e-4b36-a2bf-b2409b1aa6f4}_VID&0001004c_PID&7808
BTHENUM\{1ff31936-572e-4b36-a2bf-b2409b1aa6f4}_LOCALMFG&005d

BTHENUM\{74ec2172-0bad-4d01-8f77-997b2be0722a}_VID&0001004c_PID&2024
BTHENUM\{74ec2172-0bad-4d01-8f77-997b2be0722a}_LOCALMFG&005d

BTHENUM\{4715650b-5e9d-4ac2-b898-a4fc0aa5df78}_VID&0001004c_PID&2024
BTHENUM\{4715650b-5e9d-4ac2-b898-a4fc0aa5df78}_LOCALMFG&005d

BTHENUM\{02030302-1d19-415f-86f2-22a2106a0a77}_VID&0001004c_PID&7808
BTHENUM\{02030302-1d19-415f-86f2-22a2106a0a77}_LOCALMFG&005d

[Jerry_57]

Hi @D1mar0n,

Welcome to the HP support community.
 

Could you elaborate on the issue for better understanding?

Please help us with the serial number or the product number in a private message for further assistance.

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

 

Jerry_57

HP Support

[D1mar0n]

Hello! Please tell me, do you have a driver for this disk?

SCSI\DiskNVMe_WDC_PC_SN530_SDBPNPZ-512G-1006_HPS2

[Pallipurath]

Hi @D1mar0n,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand you're experiencing issues with uninstalled drivers appearing when you turn on Bluetooth. Unfortunately, I'm specifically trained to assist with HP products, services, and Poly products. However, here are some general steps you can try to resolve driver issues:

Update Bluetooth Drivers:

• Go to the Device Manager, expand the Bluetooth section, right-click on your Bluetooth adapter, and select "Update driver."
• Choose "Search automatically for updated driver software" to let Windows search for updates.

Download Drivers from Manufacturer:

• Visit the website of your device's manufacturer (such as HP) and check for the latest Bluetooth drivers for your specific model.

Windows Update:

• Ensure your system is updated with the latest Windows updates, which can sometimes resolve driver-related issues.

Uninstall and Reinstall Device:

• Go to Device Manager, right-click on the problematic Bluetooth device, and select "Uninstall device." Restart your computer, and Windows should attempt to reinstall the correct driver upon reboot.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[D1mar0n]

Hello! Thanks for the answer. The steps you described are taken first and foremost before contacting support. These steps do not solve the problem with missing drivers for AirPodr Pro.

In addition, I was asking now about the driver for the system disk, and not for Bluetooth.