Missing package

[J1588]

My package never arrived to my house after being sent back from repair. I have called and emailed HP and the Omen team about 17 different times over the course of 2 months, I have had the case escalated and received an escalation manager who I have called 5 times over the last 2 weeks and never heard back from them and only left voicemails. I feel that HP is purposefully disregarding my case. I am unable to file a claim with Fedex the shippers since HP has control of the package. Any help would be great on how to proceed, the one HP representative I spoke to last told me to contact the BBB (Better Business Bureau) to help with my case but I would like HPs help first.

[Pallipurath]

Hi @J1588,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

I am sorry to hear that you have not received the package. I would request you to please share me the Email address registered to the Instant Ink.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath.

[Pallipurath]

Hi @J1588,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

I am sorry to hear that you have not received the package. I would request you to please share me the Email address registered to the Instant Ink via Private Message.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath.