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NickH4
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Monitor Issue with Omen 25L

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Omen 25L
Microsoft Windows 10 (64-bit)

Hello,

 

I purchased an Omen 25L GT12 and I am having trouble with the HDMI port.  I initially plugged in the monitor using the HDMI and it worked fine until it needed to be restarted.  Once it needed to be restarted (loading updates or software) it came up with a blue screen that said Recovery-It looks like windows didn't load correctly.  Once I figured out it was the monitor making this message come up I tried replacing the HDMI cord, thinking it might be bad but had the same problem. I finally hooked up another monitor being used by a different computer using the display port and had no troubles at all even with a restart.  What could be the problem?

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old_geekster
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HP Recommended

@NickH4 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.




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NickH4
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The product number is 9EF22AA#ABA

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old_geekster
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HP Recommended

Thank you for the additional information, @NickH4!

 

I suspect that you have a failed HDMI port either on the display or computer.  The best way to know is connect the monitor with the HDMI to a computer with a HDMI port to see if the monitor still has the problem.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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