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Message 1 of 2
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Monitor keep blackout for 1-3sec at random time

HP Recommended
Hp 25x
Microsoft Windows 10 (64-bit)

Recently i bought a monitor hp 25x with 144hz, it comes with hdmi cable that support 144hz, but the problem is when i playing game sometimes the monitor goes blackout for 1-3sec at random time, that's quite bothering me cause i'm playing FPS game, and 1-3sec is really important, and i'm upset with that, first i thought because the hdmi cable, so i bought display port cable for 12$, but the result is same, so i need solution for this problem.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that screen goes blank randomly.


Don’t worry, I assure you I will try my best to get this sorted.


Does this happen only when you play games?


I recommend you update the graphics driver on your computer and check whether the issue is resolved.


If you continue facing the issue, then change the screen resolution and refresh rate settings in Windows, do the following:

  • In Windows 10
    1. Right-click the desktop and click Display settings.
    2. Under Customize your display, at the bottom, click Advanced display settings.
    3. Under Related settings, click Display adapter properties.
    4. Select the Monitor tab.
    5. Under Screen refresh rate, select another refresh rate if available.
    6. Click OK to save the changes.

Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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