Montior and firmware updating issues

[William240]

I need help updating to 1.70.70 but mines stuck at 1.70.6.0. And my montior likes to kick off randomly when I play games or something and then doesn't display anything forcing me to reset my pc. Please help me

[zoey7886]

@William240, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding firmware updating issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand you're facing issues updating your OMEN by HP 27qs monitor to firmware version 1.70.70, and you're also experiencing random display blackouts while gaming. Let’s get this resolved.

Update the Firmware

Please download and install the latest firmware update from this link:
🔗 HP Firmware Update – sp151322.exe

1. Ensure your monitor is connected directly to your PC via a USB-C or USB-A to USB-B cable (not just DisplayPort/HDMI).
2. Run the downloaded file and follow the on-screen instructions.
3. Restart your PC and check if the update is successful.

Troubleshooting the Display Issue

If your monitor continues to turn off randomly while gaming, try the following:

✅ Check Power & Connections

• Ensure the power cable is securely connected to both the monitor and wall socket.
• Use a different power outlet to rule out power fluctuations.

✅ Try a Different Cable/Port

• Swap your DisplayPort/HDMI cable with a different one.
• If using DisplayPort, try turning off DSC (Display Stream Compression) in your graphics settings.

✅ Update Graphics Drivers

• Open Device Manager → Expand Display Adapters → Right-click your GPU → Select Update driver.
• Alternatively, update directly from NVIDIA/AMD/Intel’s website.  

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[William240]

Funny enough it was a simple factory reset on the montior no more hiccups I am going to try to update to the new version to 1.70.70 

[William240]

And its back to randomly black screening...

[William240]

this what keeps happening...

[zoey7886]

@William240, Thanks for getting back to us! I totally get how frustrating it must be to deal with both the firmware update issue and those random black screens—let’s work together to sort this out.

Firmware Update Fix

Since the update for the Scaler component timed out, let’s try a few things:

🔹 Check the USB Connection – Make sure your monitor is connected to your PC using a USB-C or USB-A to USB-B cable (not just HDMI or DisplayPort). If possible, try a different USB port.

🔹 Power Cycle the Monitor – Unplug the monitor for about 5 minutes, then plug it back in and retry the update.

🔹 Run the Firmware Update Again – Download the latest update, right-click it, and run it as an administrator. Also, avoid putting your PC to sleep or turning off the monitor while updating.

Fixing the Random Black Screen Issue

If your monitor is still blacking out while gaming:

✅ Turn off Display Stream Compression (DSC) – If you’re using DisplayPort, try disabling DSC from your NVIDIA Control Panel / AMD Radeon Settings.

✅ Manually Set Refresh Rate – Go to Display Settings > Advanced Display Settings and set the refresh rate to 240Hz (or try lowering it to 144Hz as a test).

✅ Update Your GPU Drivers – Open Device Manager > Display Adapters, right-click your GPU, and update the driver. Or download the latest drivers directly from NVIDIA or AMD.

✅ Check Power & Cables – Try a different power outlet and check if the monitor’s power cable is secure. Also, swap out the DisplayPort/HDMI cable if you have a spare.

I know you mentioned that a factory reset helped before—have you tried that again since the issue came back? Let me know how it goes! Happy to troubleshoot further if needed.

Looking forward to your update! 😊

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,