My Hp Pavilion 15 Gaming Laptop instantly shuts off.

[Ryley357]

My laptop randomly and repeatedly shuts off without a power off sequence.  One sec I’m there another it’s completely off. I have done every driver test for my laptop and ran every hardware test. The only test that I cannot run is my cpu check because my computer turns it’self off. My cpu however has no issues according to hp. I really need this fixed help

[A_Gayathri]

Hi @Ryley357,

Welcome to the HP Support Community

I understand you are facing an issue with your Hp Pavilion 15 Gaming Laptop instantly shuts off. Not to worry I will help you to get a resolution to resolve the issue.

Do You see a light glowing on the power button and next to the charging Port? 

Do you see a Hp Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Run the Fast Test (about 4 minutes)

  please Run the hardware test Please follow the link  (Run HP PC Hardware Diagnostics UEFI tests)

While the test is running, the time remaining and the test result for each component are displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

Please check and update Windows and HP support assistances drivers 

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here
• please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

click here and follow the troubleshooting steps HP PCs - The computer starts but the screen remains blank (Windows 11, 10

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ryley357]

I do see a light next to the ac port. The screen doesn’t have time to even turn on before the system powers down. I followed your steps and nothing changed. I have tried only running the power on the cord by removing the battery and the issue persisted. One thing to note is that I can hear the hard drive power on before it shuts off but besides that nothing else happens.

[A_Gayathri]

@Ryley357,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!