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HP Recommended
OMEN by HP 875-1000 Obelisk Desktop PC (3VH40AV)

hello,

 

recently for the past 1 month  i have come across a issue in which my monitor keeps losing connection and before it loses connection it says Display port: Inactive then my monItor LED light turns orange, this only happens when i start playing games at random or at set position on a game that i'm currently playing. they way i turn it on is my putting my pc to sleep and turning it on again and seem to fix the issue and my monitor goes back to be active but the game that i was playing was closed down while other apps was still open (if i was on Spotify i can still hear music but wont be able to see due to my monitor losing connection and i still have full control over my keyboard shortcuts to .

 

recently i have got a recent change after the issue happened and use the sleep mode to rest it and then on my monitor i have been displayed with this screen as shown in the image below

ssd.jpg

and after it went to normal

error.jpg

 

to add i have tried updating my PC, installing latest drivers and no luck i keep having this issue

 

Update

New Issue has happened where when my monitor loses connection and i tried to power off and on my computer i see 4 or 5 green dots at near the top left of my screen, i tried to turn it of and on again multiple times with no luck of going to the windows login screen. so i then turned of the wall outlet and tried it on another monitor and didn't work. brought it back to the original monitor and it works again?? but i still have the issue of monitor crashing during games (each game varys if it will loose my monitor connection or not).

 

i have looked at the task manager while playing games and no weird temps are happening so i have no clue 

 

Please i need urgent help 

1 REPLY 1
HP Recommended

Hi @D-Lucifer,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing monitor connectivity issues with your OMEN By HP 875-1000 Obelisk Desktop PC (3VH40AV).

 

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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