My Omen pc keeps crashing/restarting, when in games.

[Nitr4m]

Product number: 55C16EA#UUW

so the computer keeps on crashing when i play games. i get this error message: 0x00000113 (0x0000000000000019, 0x0000000000000001, 0x00000000000010de, 0x0000000000002208). i have tried, several fixes regarding this error message. but nothing helps. 

i have tried downgrading my grapic card drivers. which seems to make the computer crash less but, it dosent solve the problem. i played with the old drivers for some time, but now im back on the newest one, since i thought that maybe the problem had been solved. now the computer crashes/restarts more often than before. i have tried running all the hp, troubleshoots and hardware diagnostics but none of them have showed any errors. and btw i have a RTX-3080ti

really help someone can help

[A_Gayathri]

Hi @Nitr4m,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

It sounds like you're experiencing a frustrating issue with your Omen desktop PC crashing while playing games, and you've already tried some troubleshooting steps without success. The error message you provided, 0x00000113, typically indicates a VIDEO_SCHEDULER_INTERNAL_ERROR, often related to graphics card issues.

Here are some additional steps you can take to try to resolve the problem:

• Check for Overheating: Ensure that your PC is adequately cooled and that none of the components, especially the GPU, are overheating during gameplay. check temperatures.
• Update BIOS: Make sure your motherboard BIOS is up to date. Sometimes, BIOS updates can include fixes for hardware compatibility and stability issues.
• Check Power Supply: Verify that your power supply unit (PSU) is providing enough power to your system, especially with a high-end GPU like the RTX 3080 Ti. A faulty or insufficient power supply can cause crashes under heavy loads.
• Check RAM: Run a memory diagnostic test to ensure that your RAM is functioning properly. Faulty RAM can cause various system instability issues.
• Check for Windows Updates: Ensure that your Windows 11 installation is fully up to date. Sometimes, Microsoft releases updates that can fix compatibility issues and improve system stability. Software and Drivers for OMEN 30L Desktop GT13-1566nd PC
• Check Event Viewer: Look in the Event Viewer for any specific error messages or events that coincide with the crashes. This might provide more information about what's causing the problem.
• Clean Install GPU Drivers: Completely uninstall your GPU drivers using Display Driver Uninstaller (DDU) and then reinstall the latest drivers from NVIDIA's website. Sometimes, remnants of old drivers can cause issues even after updating.
• Check for Game-Specific Issues: Determine if the crashes occur with specific games or if they happen across all games. If it's only happening with certain titles, there may be compatibility issues or specific settings causing the problem.

Refer to this document: OMEN 30L Desktop PC GT13-1000a (207P6AV)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nitr4m]

hey thanks for ur answer i have triede all the above except testing the power supply, but i have no ide how to do that? 

[Raj_05]

Hi @Nitr4m,

Thank you for your response, 

Testing the power supply in your HP OMEN 30L Desktop PC GT13 can help determine if it's functioning properly and providing adequate power to your system components. Here's how you can test it.

Use a Power Supply Tester: You can purchase a power supply tester tool, which is a small device with multiple connectors that plug into your power supply. It will display voltage readings for each power rail, indicating if they are within acceptable ranges. This method is one of the simplest and safest ways to test a power supply.

Multimeter Testing: If you have a multimeter, you can use it to measure the voltage output of the power supply directly. Ensure your computer is completely powered off and unplugged from the wall outlet. Then, follow these steps:

• Set the multimeter to measure DC voltage.
• Locate the 24-pin connector that attaches from the power supply to the motherboard.
• Insert the multimeter probes into the corresponding pins of the 24-pin connector. Consult the power supply's manual or look for online resources for pinout diagrams to identify the appropriate pins.
• Turn on the power supply (you might need to use a paperclip to short the green wire to a black wire on the 24-pin connector).
• Check the voltage readings on the multimeter. The +12V, +5V, and +3.3V rails should be within a certain tolerance range (typically ±5%).

Visual Inspection: Sometimes, a faulty power supply can be identified through a visual inspection. Look for any signs of physical damage such as bulging or leaking capacitors, burnt components, or damaged connectors.

Replace with a Known Good Power Supply: If you have access to another compatible power supply that you know is functioning correctly, you can swap it with the one in your HP OMEN 30L Desktop PC GT13 and see if the system powers on properly. If it does, then it's likely that the original power supply is faulty.

Before attempting any testing, ensure your safety by unplugging the power cord from the wall outlet and taking necessary precautions to avoid electric shock.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Nitr4m]

thank you i will try that, but i also found something weird. My cpu is running at 60-65 Celsius, without any games or you tube open, and when i turn on a game it immediately spikes up to around 85-91 celsius. any i dea if that could do it, and how i should coll it down. 

[Raj_05]

Hi @Nitr4m,

Thank you for your response, 

It sounds like your PC might be experiencing thermal throttling, where the CPU is getting too hot and reducing its performance to prevent damage. This can definitely cause crashes and restarts, especially when gaming, as games tend to put a heavy load on the CPU.

Here are some steps you can take to cool down your CPU:

• Check for Dust Buildup: Dust accumulation inside your PC can restrict airflow and cause components to overheat. Make sure to clean out any dust from the CPU cooler and other fans in your system.
• Ensure Proper Ventilation: Make sure your PC has adequate ventilation. Ensure that all fans are working properly and that there is enough space around your PC for airflow.
• Upgrade CPU Cooling: If you're using the stock cooler that came with your CPU, consider upgrading to an aftermarket cooler for better cooling performance. There are air coolers and liquid coolers available, depending on your preference and budget.
• Apply Thermal Paste: If you've had your CPU cooler for a while, the thermal paste between the CPU and the cooler may have dried out. Applying a fresh layer of thermal paste can improve heat transfer and cooling performance.
• Adjust Fan Speeds: You can adjust the fan speeds in your BIOS or using software utilities to increase airflow and cool down your system. Just make sure not to set them too high, as it could create unnecessary noise.
• Monitor CPU Usage: Keep an eye on your CPU usage while gaming. If it's consistently hitting 100%, it could be a sign that your CPU is struggling to keep up with the demand, leading to overheating. You may need to lower graphics settings or upgrade your CPU if this is the case.
• Check for Background Processes: Make sure there aren't any unnecessary background processes running that could be putting additional strain on your CPU.
• Consider Undervolting: Undervolting your CPU can reduce heat output without sacrificing performance. However, this should be done carefully to avoid instability.

By addressing these potential issues, you should be able to lower your CPU temperatures and reduce the likelihood of crashes and restarts while gaming. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[Nitr4m]

thank you my cpu is now colled down a bit i got it to work. via ryzen master. but still crashes, i have discovered that my power supply is only on 800w do you think thats enough for a 3080ti and a amd ryzen 7 5800x cpu. if not what powersupply would you recommend?

[Raj_05]

Hi @Nitr4m,

Thank you for your response, 

The power supply (PSU) you have at 800W should technically be enough to handle a setup with an AMD Ryzen 7 5800X CPU and an NVIDIA GeForce RTX 3080 Ti GPU. However, several factors could lead to crashes.

• Power Delivery: While 800W should be sufficient on paper, the actual power delivery might not be stable or clean enough. Cheaper or lower-quality power supplies might not deliver consistent power, leading to crashes or instability under heavy load.
• Efficiency: The efficiency of the power supply matters. Lower efficiency means more power is lost as heat, reducing the actual power available for your components.
• Aging or Faulty PSU: If the PSU is old or faulty, it might not deliver the full power it's rated for, leading to instability.

Given that you're experiencing crashes, it's worth considering upgrading your power supply. When choosing a new PSU, consider the following:

• Wattage: Aim for a higher wattage than your current one to provide headroom for future upgrades or to ensure stable power delivery.
• Quality: Invest in a reputable brand with good reviews to ensure stable and clean power delivery.
• Efficiency Rating: Look for PSUs with 80 Plus Bronze, Silver, Gold, or Platinum certification for better efficiency.
• Modular Cabling: Modular PSUs allow you to connect only the cables you need, reducing clutter and improving airflow in your case.

For a setup with an AMD Ryzen 7 5800X and an NVIDIA GeForce RTX 3080 Ti, a PSU with a wattage of around 850W to 1000W should provide ample power. Some popular and reliable brands include Corsair, EVGA, Seasonic, and Cooler Master. Make sure to check compatibility with your case and budget when making your choice. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support